MyShops · www.myshops.ae

Last updated: 21 September 2026

When we refund

We issue a refund when you cancel before dispatch; when you return an eligible product within the return period; when a product is faulty, damaged or not what you ordered; when we cancel your order; and when a product cannot be repaired or replaced under warranty.

How we refund

Refunds are issued to the original payment method. We do not refund to a different card, account or person.

• Card payments — refunded to the card used if cancelled within 24 hours. For refunds above 24 hours - We process within 1–2 business days of approving the return; Bank may take a further 7–14 business days to refund.
• Buy-now-pay-later (Tabby / Tamara) — we notify the provider, who adjusts or cancels your remaining instalments under their terms.

What we refund

Faulty, damaged, incorrect or cancelled orders: the full amount including the delivery charge you paid. Change-of-mind returns: the product price; the original delivery charge is not refunded. Partial returns from a multi-item order: the returned items’ value, and where the order no longer meets the free-delivery threshold we do not deduct the delivery charge.

Inspection

Returned products are inspected before a refund is approved. Where a product is returned used, incomplete, or damaged beyond what is needed to examine it, we may reduce the refund or decline it, and we will explain why in writing.

Promotional items and bundles

Returning a product that earned a free gift, bundle price or discount means the gift must be returned too, or its value is deducted.

If your refund is late

Check with your bank first, then contact support@myshops.ae with your order number and we will trace it. Nothing here affects your statutory rights under UAE consumer protection legislation.