MyShops · www.myshops.ae

Last updated: 21 September 2026

Where we deliver

We deliver across the United Arab Emirates.

Charges and timing

• Abu Dhabi — free delivery within 1 hour. (Rabdan, Bain Al Jessrain, Al Maqtaa, Rawdhat Abu Dhabi, Khalifa City, Sas Al Nakhl Village, Mohammed Bin Zayed City (MBZ City), Al Muroor, Al Mushrif, Musaffah, Eastern Mangroves)
• Dubai and Sharjah — free delivery within 2 hours.
• All other emirates — 1 to 3 days. A delivery fee of AED 20 applies.
• Large appliances — Deliveries outside City limits are subject to additional charges based on the product category.

Our delivery schedules apply to items held in local stock and to orders placed until 4PM, and same-day delivery applies to orders placed until 2PM in Dubai/Sharjah and until 5pm in Abu Dhabi. If an item is not in local stock we tell you the delivery date before you pay.

Large appliances — delivery and installation

Large appliances are delivered and installed directly by the brand/distributor, not by our own delivery team. An additional charge if applies depending on the product; it will be shown on the product page and at checkout before you pay if applicable. Timing depends on your location and on the brand’s/distributor’s schedule, and we confirm the appointment with you after your order.

Removal of your old appliance is chargeable. Someone aged 18 or over must be present to receive the delivery. If the brand’s/distributor’s team does not arrive as scheduled, call us on 800 8989 and we will resolve it with them on your behalf — you deal with us, not with the brand/distributor.

Store collection (Click & Collect)

Available at all MyShops stores, subject to product stock availability at the selected store. Orders must be collected within 2 days of receiving the collection confirmation. If additional time is required, customers are requested to inform MyShops in advance.

Cancelling an order

You can cancel before dispatch at no cost. Once an order has been dispatched it can no longer be cancelled, but you may return or replace it under the terms below. Refunds for cancelled orders are issued to the original payment method within 7–14 business days.

Returns

You may return or replace most products within 7 days of receipt, provided they are unused, in their original packaging with all accessories, manuals and free gifts, and accompanied by proof of purchase.

Not eligible for return unless faulty: opened personal care products and earphones for hygiene reasons; activated software, digital content and prepaid cards; products with activated software licences or registered serial numbers; made-to-order and clearance items marked final sale; and installed large appliances.

Faulty, damaged or incorrect items

Tell us within 2 days of delivery and we will collect the item at our cost and replace it, repair it or refund it in full. Where a product develops a fault within its warranty period, the Warranty & After-Sales Policy applies.

Return shipping

Where the return is our error — a wrong, damaged or defective item — we pay. Where you change your mind, return shipping is chargeable. Returns are applicable only at the same store/location where the product was originally purchased.

How to start a return

Email support@myshops.ae or call 800 8989 with your order number and a description. We issue a return authorisation and arrange collection. Refunds follow our Refund Policy.